As part of the encryption and security of Backup Intelligence it is vital that your computer time and clock is synced correctly to the internet time servers.

If your clock is incorrect by more than 10 minutes, you will be unable to connect to any of the backup storage vaults to run a backup or restore from any location.

You can have Backup Intelligence run a command before each backup job to sync the clock on your computer, the command to enter into Backup Intelligence is

w32tm /resync